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Returns

Zoncolan Return Policy

At Zoncolan, your satisfaction is our top priority. We strive to provide high-quality products that meet your needs and expectations. However, if for any reason you’re not completely satisfied with your purchase, you may return it within 30 days of the purchase date, subject to the following conditions.

This policy applies only if you are the end user and have purchased the equipment directly from Zoncolan or our authorized dealers.

1. Return Merchandise Authorization (RMA)

All returns and exchanges must have a Return Merchandise Authorization (RMA) number. You can obtain an RMA number by contacting us at hello@zoncolanstore.com. Please note that returned items without an RMA number will not be eligible for a refund.

2. Time Frame

Returns must be received within 15 days of RMA issuance. After this period, the RMA will be invalidated, and you will not be eligible for a refund.

3. Condition of the Product

Products and their packaging must be returned in a new and undamaged condition. Any product(s) showing signs of wear or being soiled in any way will be deemed “unacceptable,” and you will be notified accordingly. Unacceptable returns or exchanges may be reshipped to you following payment of an inspection/shipping fee.

4. Restocking Fee

Returned items will be subject to a 10% restocking fee. A returned item is an item that is being sent back for a refund.

5. Refusal of Delivery

If you refuse delivery of your order for any reason, you will be refunded the cost of your order less the shipping fees once your item is received and inspected.

6. Refunds

All partial or full refunds will be posted to the credit card used for purchase.

7. Responsibility

Zoncolan is not responsible for items lost or damaged during shipping.

Return Shipping Instructions

Step 1: Contact us at hello@zoncolanstore.com to obtain a Return Merchandise Authorization (RMA) number.

Step 2: Place the item(s), original packaging, and all original shipping documentation inside the shipping box. Please include your name, order number (if applicable), contact information, reason for return/exchange, and RMA number in the shipment to ensure proper processing of your return/exchange.

Step 3: Write your name, address, and RMA number on the outside of the shipping box, and ship to:

Zoncolan
Attn: Return & Exchange
1891 NE 146th St
North Miami, FL 33181
USA

Step 4: Ensure your return is shipped with package tracking and insurance. Zoncolan is not responsible for items lost or damaged during shipping.